Where can I get information?

The UK Border Agency and the British Embassy, Tirana work in partnership with a commercial organisation, WorldBridge.

You can find out whether you need a visa and how to apply through the WorldBridge website www.visainfoservices.com.  WorldBridge also provides information through an e-mail and telephone enquiry service, the number is 442-0-70-997-270 and costs US$ 14. All the information provided is supplied and approved by the UK Border Agency.

Please note that the  British Embassy, Tirana is unable to provide visa information to personal callers. Please contact WorldBridge as described above .

Do I have to pay?

Website and email information is free of charge but there is a charge for using the telephone service.

How do I submit my application?

You should submit your application through our online application service www.visa4uk.fco.gov.uk at the Visa Section of the British Embassy, Tirana. On submission of your application, you will be allocated with a unique application number and be given guidance on further action you will be required to take. Please read this guidance carefully. Of particular importance is information relating to how you make an appointment.

Visa appointments : visatiran.appointments@fco.gov.uk

Where can I get advice?

WorldBridge and its staff cannot give you advice on how to complete your application, or what type of visa you should apply for. If you need help with your application or advice about the UK's immigration rules and requirements, you should seek advice from a qualified immigration adviser. In the UK these are immigration advisers regulated by the Office of the Immigration Services Commissioner (OISC - www.oisc.gov.uk http://www.oisc.gov.uk) or legally qualified professionals regulated by designated professional bodies.  Their websites are:

Law Society of England and Wales http://www.lawsociety.org.uk
Law Society of Scotland http://www.lawscot.org.uk/
Law Society of Northern Ireland http://www.lawsoc-ni.org/
Institute of Legal Executives http://www.ilex.org.uk/

Who decides whether I will get a visa?

Your visa application will be processed and decided by UK Border Agency staff. Neither WorldBridge, nor any of its staff play any part in, nor can they influence the outcome of your visa application. If any member of staff employed by WorldBridge claim to be able to influence your application you should inform the British Embassy, Tirana as soon as possible.

Service standards - complaints and compliments

UK Border Agency aims to offer a fair and professional service to all our customers. We welcome feedback which helps us to focus on where we need to improve

If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days

• If you wish to complain about the service you received from UK Border Agency at this Embassy, Tirana, please address your complaint to the Entry Clearance Manager at Rouge Skenderberg 12, Tirana, Albania.
• If you wish to complain about the service you received from WorldBridge you may submit it direct to their website, in person, or to the Entry Clearance Manager at this Embassy in writing.

If you are applying under Tier One of the Points Based System, full details, including on the Administrative Review are available on the UK Border Agency website.